Refund policy

At GrainGanG, your satisfaction is our priority. If there’s ever an issue with your order, we’re here to make it right quickly and fairly. Please review our refund and return policy below.

1. Eligibility for Refunds: 

  • Refunds are applicable for products that are damaged, defective, or incorrectly delivered.
  • We ensure that every order is packed carefully, but if any issue arises, we’re happy to assist.

2. Time Frame for Claims: 

  • Please contact us within 48 hours of delivery to report any issue.
  • When reaching out, include your order details and clear photos of the damaged or incorrect product to help us verify and resolve the issue promptly.
3. Non-Returnable Items:
  • Due to food safety and hygiene regulations, we do not accept returns for products once the packaging is opened, used or tampered with.
  • Unopened, defective, or wrongly delivered items are eligible for review under our refund policy.

4. Refund Process:
  • Once your claim is verified and approved, your refund will be processed to the original payment method within 7–10 business days.
  • You will receive an email confirmation once the refund has been initiated.

5. How to Request a Refund:

  • To initiate a refund or report an issue, please email us at support@graingang.in
  • Include your Order ID, contact details, and a brief description of the issue.

 

Note:
GrainGanG reserves the right to modify or update this policy at any time. Please refer to this page for the latest version before initiating a request.